We have a 14-day return policy, which means you have 14 days after receiving your

item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it,

unworn or unused, with tags, and in its original packaging. You’ll also need the receipt

or proof of purchase.

To start a return, you can contact us at tiffany@loadupliquidation.ca.

If your return is accepted, we will send instructions on how and where to send your

package. Please note that you will be responsible for the return shipping cost. Items

sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at tiffany@loadupliquidation.ca. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is

defective, damaged or if you receive the wrong item, so that we can evaluate the issue

and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers,

or plants), custom products (such as special orders or personalized items), and

personal care goods (such as beauty products). We also do not accept returns for

hazardous materials, flammable liquids, or gases. Please get in touch if you have

questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if

the refund was approved or not. If approved, you’ll be automatically refunded on your

original payment method within 10 business days. Please remember it can take some

time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please

contact us at tiffany@loadupliquidation.ca.